Maximize Your Support & Sales Team Efficiency and Service Quality
π Mobile App Is Now Available For Android & IOS π
In today’s fast-paced business world, understanding and improving customer interactions is crucial for success. At QUALI-D, we offer a cutting-edge SaaS solution designed to analyze your company’s recorded customer service calls. Our platform provides detailed insights and feedback, helping you enhance agent performance, customer satisfaction, and overall operational efficiency.
Evaluate and monitor individual agent efficiency and effectiveness.
CUSTOMER SATISFACTION
Measure and analyze customer feedback and satisfaction levels.
Did Agent Make A Sale?
(Yes / No & Why)
Analyze If The Agent Made A Sale or not & Why.
Ultra Fast β‘
Get an hour’s worth of audio insights in a lightning-fast 20 seconds.
NOTES
Capture and review important points and highlights from each call
PERSONALIZED COACHING FOR EACH CALL
Provide tailored recommendations to agents based on their call or conversation performance.
COMMON TOPICS
This highlights the capability to identify and analyze recurring problems or themes across multiple customer interactions.
MONTHLY REPORTS
Generate comprehensive reports that track performance trends and metrics over time.
AGENT OF THE MONTH
Recognize and reward the best-performing agent each month.
QUALI-D
ULTIMATE GOAL
Accelerate Growthβ
Maximize User Engagementβ
Improve Conversion Ratesβ
Understand Your Customers Betterβ
Enhance Marketing Strategies
Boost Agent Trainingββ
Streamline Operationsββ
Enhance Quality Assuranceββ
HOW IT WORKS?
STEP 01 - Create Departments
Create Your Departments: Set up your company’s departments within QUALI-D Dashboard.
STEP 02 - Upload Agents
Upload Your Agents: Upload your agent list using excel sheet, and automatically assign them to their respective departments.
STEP 03 - Download App
Download the Companion Windows application for seamless integration.
STEP 04 - Analyze
Let QUALI-D analyze your recorded calls.
STEP 05 - View Analysis
View detailed results and insights on your personalized dashboard.
Seamless Integration with WhatsApp Business API
Connect your business WhatsApp number with QUALI-D, allowing your agents to manage multiple conversations effortlessly.
βQUALI-BOTβ
QUALI-BOT handles routine inquiries using your centralized products/services info uploaded from a document, previous notes, and company details like working hours and address. Agents only step in when needed, saving valuable time.
QUALI-BOT can communicate in multiple languages and respond instantly, making it easy to serve a diverse customer base with lightning speed.
Centralized Product & Service Knowledge
Upload your product or service excel sheet, and QUALI-BOT will intelligently search and provide accurate answers to customer inquiries, ensuring consistent and reliable information.