Introduction

Welcome to Devianops (“we”, “our”, “us”). We are committed to safeguarding your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our SaaS platform, Quali-D (“Service”), which includes AI call analysis services and WhatsApp API chatbot functionality.

Information We Collect

2.1. Personal Information

• Account Information: When you register for an account, we collect personal details such as your name, email address, and phone number.
• User Communications: Any communication you have with us via email, phone, or other means.

2.2. Conversation Data

• Call Transcriptions: For AI call analysis, we process and transcribe conversations (audio data). We do not store the actual audio files, but we retain the transcriptions for analysis and reporting.
• Phone Numbers: We collect phone numbers associated with customer service calls and WhatsApp interactions.
• WhatsApp Conversation Data: We store the content of customer conversations via WhatsApp for functionality and analysis, which may include text, multimedia content, and metadata.

2.3. Usage Data

• Service Interaction Data: Information on how you interact with our Service, including your IP address, browser type, operating system, referring URLs, and page views.

How We Use Your Information

• Providing Services: To operate and maintain our Service, including AI call analysis and WhatsApp API chatbot functionalities.
• Conversation Analysis: To analyze customer service conversations and generate insights, performance reports, and other analytics.
• Communication: To communicate with you, respond to your inquiries, and send important updates, notifications, and promotional materials.
• Improvement and Development: To improve our Service and develop new features or functionalities.
• Compliance: To comply with legal obligations, protect our legal rights, and prevent fraud or other unlawful activities.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors, consultants, and other service providers who need access to your information to perform tasks on our behalf.
• Legal Requirements: When required by law, in response to legal processes, or to comply with legal obligations.
• Business Transfers: In connection with mergers, acquisitions, or sale of assets, where personal data may be transferred as part of the transaction.
• Aggregated/Anonymized Data: We may share aggregated or anonymized data for business or analytical purposes.

Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal and conversation data only for as long as necessary to provide our Service and comply with legal obligations. Specifically:

• Call Transcriptions: We retain transcriptions for the duration necessary for analysis and reporting purposes.
• WhatsApp Data: We store conversation data for as long as required to facilitate the Service functionality and analysis.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: The right to access the personal data we hold about you.
• Correction: The right to request the correction of inaccurate or incomplete data.
• Deletion: The right to request the deletion of your data, subject to certain conditions.
• Restriction: The right to request restrictions on the processing of your data.
• Portability: The right to request the transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.

International Data Transfers

As our Service is available globally, including in the Middle East and Egypt, your information may be transferred to, stored, and processed in countries outside of your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this page. Please review this Privacy Policy regularly to stay informed about how we are protecting your information.