Effective Date: June 2024

1. Introduction

Welcome to Devianops (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our SaaS platform, Quali-D (“Service”), for analyzing customer service conversations.

2. Information We Collect

We collect the following types of information:

2.1. Personal Information

Account Information: When you register for an account, we collect information such as your name, email address, phone number, and payment information.
User Communications: Any communication you have with us via email, phone, or other means.
2.2. Conversation Data

We collect the content of customer service conversations (audio, text, and metadata) for the purpose of analysis.
2.3. Usage Data

Information on how you interact with our Service, including IP addresses, browser types, operating system, referring URLs, and page views.
3. How We Use Your Information

We use the collected information for the following purposes:

Providing Services: To provide, operate, and maintain our Service.
Analysis: To analyze customer service conversations and generate performance reports and insights.
Improvement: To improve our Service and develop new features.
Communication: To communicate with you, including responding to inquiries and sending updates and promotional materials.
Compliance: To comply with legal obligations and protect our legal rights.
4. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
Legal Requirements: If required by law or in response to legal process.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain personal data for as long as necessary to provide our Service, comply with our legal obligations, resolve disputes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: The right to access your personal data.
Correction: The right to request correction of inaccurate data.
Deletion: The right to request deletion of your data.
Restriction: The right to request restriction of processing of your data.
Portability: The right to request the transfer of your data to another party.
8. International Data Transfers

As our Service is available in the Middle East and Egypt, your information may be transferred to, stored, and processed in countries outside of your own. We ensure that such transfers comply with applicable data protection laws and safeguard your personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Devianops
Cairo
info@devianops.com
+2 012 0633 2365