Quali-D AI Softphone - Live Call Center Analytics & Real-Time Agent Performance Monitoring

🚀 Revolutionize Your Call Center with AI-Powered Softphone 🤖☎️

⚡ Experience the future of call center technology with real-time AI monitoring, 🚨 instant escalation alerts, 📊 comprehensive agent performance tracking, and 🎯 live customer satisfaction prediction that transforms every conversation into actionable insights.

💬 Request Demo
25+ Live KPIs Tracked
Real-Time Analytics
99.5% Accuracy Rate
App Icon 🤖☎️ QUALI-D AI Softphone
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Live AI Monitor Enabled⚡

📞 Active Call

LIVE
👤
Customer: Ahmed Mohamed
+20 123 456 7890
00:00
Duration
+20
Satisfaction Score
7.3/10
Response Time
1.2s
First Contact Resolution
94%
Agent Performance
6.7/10

🧠 Live AI Insights

⚡ 3 calls showing positive sentiment trend
🚨 1 escalation alert requires immediate attention
📈 Agent performance above target (9.1/10)
🎯 87% customer satisfaction rate today

Compatible With

Issabel
FreePBX
Asterisk
3CX

⚡ Revolutionary Features for Call Center Excellence

✨ Transform every call into actionable insights with our comprehensive AI analytics suite

🔥 HOT

📱⚡ Live Call Monitoring & Analysis

Monitor every active call in real-time with live transcription, sentiment analysis, and performance scoring as conversations unfold.

🚨 CRITICAL

🚨📢 Real-Time Escalation Alerts

Instantly detect when calls need manager intervention with AI-powered escalation triggers and immediate notifications to prevent customer churn.

📊🎯 25+ Comprehensive KPIs

Track every metric that matters with our comprehensive KPI suite including sentiment scores, response times, resolution rates, and customer satisfaction predictions.

🎭⭐ Agent Performance Scoring

Real-time agent evaluation with AI-powered scoring based on communication skills, empathy indicators, product knowledge, and customer satisfaction impact.

🔮📈 Customer Satisfaction Prediction

Predict customer satisfaction outcomes before calls end, enabling proactive interventions and service recovery opportunities.

📋✅ Compliance & Quality Monitoring

Automated compliance checking with script adherence monitoring, regulatory requirement tracking, and quality assurance scoring.

📊💎 Live Dashboard Analytics

Comprehensive real-time dashboard with customizable widgets, live metrics, trend analysis, and instant reporting for data-driven decision making.

🌍🔄 Multi-Language Support

Support conversations in Arabic, English, and multiple languages with accurate sentiment analysis and cultural context understanding.

📊 Complete KPI Tracking System

🎯 Every metric you need to optimize your call center performance

😊

Customer Experience

5 KPIs
📊 Overall Sentiment
🎯 Satisfaction Score
📈 Emotional Progression
🚨 Abandonment Risk
✨ First Contact Resolution
👨‍💼

Agent Performance

5 KPIs
⭐ Performance Score
💝 Empathy Score
🧠 Product Knowledge
⚡ Response Time
🗣️ Talk Time Ratio
🔧

Operational Metrics

5 KPIs
🎫 Resolution Status
📋 Compliance Score
🚨 Escalation Risk
🔍 Topic Detection
💡 AI Suggestions

💰 Choose Your Perfect Plan

🔥 Limited-Time Opening Discounts - Experience our new AI Softphone at reduced rates

📈 Flexible pricing that grows with your call center

💰 Save 20% on Annual Plans!

BASIC

2,500 EGP EGP 999 /month
  • 📊 15,000 Credits
  • ⏱️ ~250 Hours of Live Analysis
  • 👥 2 Agents limit
  • 📱 Live Call Monitoring
  • 🚨 Basic Escalation Alerts
  • 📊 10 Core KPIs
🚀 Get Started

STARTER

EGP 3,999 /month
  • 📊 30,000 Credits
  • ⏱️ ~500 Hours of Live Analysis
  • 👥 4 Agents limit
  • 📱 Live Call Monitoring
  • 🚨 Real-Time Escalation Alerts
  • 📊 15 Advanced KPIs
🚀 Get Started
🔥 PRO

PRO

EGP 7,999 /month
  • 📊 100,000 Credits
  • ⏱️ ~1650 Hours of Live Analysis
  • 👥 6 Agents limit
  • 📊 All 25+ KPIs Included
  • 🤖 AI Coaching Suggestions
  • 🔗 API integrations
🚀 Get Started
➕ ENTERPRISE

ENTERPRISE

EGP Custom /month
  • 📊 200,000+ Credits
  • 💵 Tailored Plans
  • ♾️ Unlimited Extra Credit
  • 👥 Unlimited Agents
  • 📊 Custom KPIs & Reports
  • ⭐ Priority support
  • 🏢 On-site installation
💬 Let's Talk

💵 All plans include 14% VAT. Need more live analysis hours? Contact us for 🏢 ENTERPRISE solutions with unlimited live monitoring.

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🌟 Ready to Transform Your Call Center Operations?

👍 Join forward-thinking call centers already using Quali-D AI Softphone to revolutionize their customer service and agent performance.

💬 Schedule Live Demo
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