π‘οΈ How we protect and handle your personal information and data
Welcome to Devianops ("we", "our", "us"). We are committed to safeguarding your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our SaaS platform, Quali-D ("Service"), which includes AI call analysis services and WhatsApp API chatbot functionality.
Account Information: When you register for an account, we collect personal details such as your name, email address, and phone number.
User Communications: Any communication you have with us via email, phone, or other means.
Call Transcriptions: For AI call analysis, we process and transcribe conversations (audio data). We do not store the actual audio files, but we retain the transcriptions for analysis and reporting.
Phone Numbers: We collect phone numbers associated with customer service calls and WhatsApp interactions.
WhatsApp Conversation Data: We store the content of customer conversations via WhatsApp for functionality and analysis, which may include text, multimedia content, and metadata.
Service Interaction Data: Information on how you interact with our Service, including your IP address, browser type, operating system, referring URLs, and page views.
We may share your information in the following circumstances:
We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal and conversation data only for as long as necessary to provide our Service and comply with legal obligations. Specifically:
Depending on your jurisdiction, you may have the following rights regarding your personal data:
The right to access the personal data we hold about you.
The right to request the correction of inaccurate or incomplete data.
The right to request the deletion of your data, subject to certain conditions.
The right to request restrictions on the processing of your data.
The right to request the transfer of your personal data to another service provider.
As our Service is available globally, including in the Middle East and Egypt, your information may be transferred to, stored, and processed in countries outside of your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal data.
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this page. Please review this Privacy Policy regularly to stay informed about how we are protecting your information.
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Our privacy team is dedicated to addressing your data protection questions and concerns promptly and professionally.